Letβs talk about your privacy
At Equipped Soulutions, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, sign up for our mailing list, purchase a product, or otherwise interact with us.
Effective Date: July 29, 2025
Equipped Soulutions ("we," "our," or "us") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services, primarily facilitated through our trusted third-party platforms, Podia and Scoreapp.
1. Information We Collect
We collect personal information that you directly provide to us, and certain information automatically when you interact with our services.
Information You Provide Directly:
Contact Information: Your name and email address.
Payment Information: Credit card details and bank account information (processed securely by our payment processors).
Any other information you choose to provide when you register, make a purchase, or submit forms (e.g., customer support inquiries).
Information Collected Automatically (via our platforms and technologies):
Usage Data: Information about how you interact with our website and services, such as pages visited, features used, and time spent.
Technical Data: IP addresses, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
Cookie and Tracking Data: Information collected through cookies and similar tracking technologies (as detailed in Section 5).
2. How We Collect Information
We collect information primarily in the following ways:
Directly from You: When you register for an account, make a purchase, subscribe to a newsletter, fill out forms, or communicate with our customer support.
Through Our Platforms: As we utilize Podia and Scoreapp for our website and services, these platforms automatically collect certain technical and usage data as part of their functionality.
3. Purposes for Collecting and Using Your Information
We use the information we collect for the following purposes:
Processing Orders and Transactions: To fulfill your purchases, process payments, and manage your account.
Providing Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our products and services.
Sending Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services, where you have provided consent or where permitted by law.
Improving Website Functionality and User Experience: To analyze how our website and services are used, understand user preferences, troubleshoot technical issues, and enhance the overall user experience.
Personalizing User Experience: To tailor content, products, and offers to your interests and past interactions.
Analytics: To monitor and analyze trends, usage, and activities in connection with our services.
Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our services.
4. Sharing Your Personal Information with Third Parties
We share your personal information with third parties only in the following circumstances and for the stated purposes:
Service Providers: We share information with trusted third-party service providers who assist us in operating our business and providing our services. These include:
Platform Providers: Podia and Scoreapp, which host our website, manage user accounts, and deliver content.
Payment Processors: Such as PayPal and Stripe, to securely process your payments. We do not directly store your full payment card details; these are handled by our certified payment processors.
Marketing Platforms: Such as Mailchimp and Google Ads, for sending email communications and managing advertising campaigns.
Analytics Providers: Such as Google Analytics, to help us understand website traffic and usage patterns.
Cloud Hosting Providers: For secure data storage and infrastructure.
Business Partners: Where necessary to provide a specific service or offer that you have opted into.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction.
5. Cookies and Other Tracking Technologies
Our website and our underlying platforms (Podia and Scoreapp) use cookies and similar tracking technologies (like pixel tags, web beacons, and JavaScript) to enhance your experience and for the purposes outlined below:
Essential Website Functionality: To make our website work correctly, enable secure logins, and remember items in your shopping cart.
Analytics: To gather information about how you use our website, which pages you visit, and which links you click, helping us understand and improve our services.
Personalized Advertising: To deliver more relevant advertisements to you based on your interests and Browse behavior.
Remembering User Preferences: To recall your settings and preferences for future visits.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Storage and Security
Your personal information is stored on the secure servers and systems provided by our platform partners, Podia and Scoreapp. These platforms employ industry-standard security measures, including:
Data Encryption: Encrypting data both in transit (e.g., using SSL/TLS certificates for secure connections) and at rest.
Secure Servers: Hosting data on robust, secure server infrastructure.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic reviews and assessments of their security practices.
While our platforms implement significant security measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our platforms, Podia and Scoreapp, manage the retention of data on our behalf, in line with their own data retention policies and legal obligations.
7. Your Data Protection Rights
As an individual, you have certain rights regarding your personal data. Equipped Soulutions facilitates these rights through our website and the functionalities provided by Podia and Scoreapp. These rights may include:
The Right to Be Informed: To be informed about the collection and use of your personal data.
The Right to Access: To request access to the personal data we hold about you.
The Right to Rectification: To request that inaccurate or incomplete personal data about you be corrected.
The Right to Erasure ("Right to Be Forgotten"): To request the deletion or removal of your personal data where there is no compelling reason for its continued processing (subject to legal and operational limitations).
The Right to Restrict Processing: To request the restriction of processing of your personal data under certain conditions.
The Right to Data Portability: To request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
The Right to Object: To object to the processing of your personal data under certain circumstances (e.g., for direct marketing).
Rights in Relation to Automated Decision-Making and Profiling: To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
How to Exercise Your Rights: To exercise any of these rights, please contact us through our website's contact form. We will work with our platform providers (Podia and Scoreapp) to address your request in accordance with applicable data protection laws.
8. Children's Privacy
Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
9. International Data Transfers
Equipped Soulutions operates from South Africa, and our services are accessible internationally. Your personal information may be stored and processed in countries outside of South Africa, including where our third-party platforms (Podia, Scoreapp, and their sub-processors) maintain servers.
When your information is transferred internationally, we and our platforms strive to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as relying on standard contractual clauses or ensuring the recipient country has been deemed to provide an adequate level of data protection.
10. Applicable Data Protection Laws
As a business operating from South Africa with an international audience, we aim to comply with relevant data protection laws, including but not limited to:
The Protection of Personal Information Act (POPIA), 2013 (South Africa)
The General Data Protection Regulation (GDPR) (European Union, relevant for our users in the EU)
The California Consumer Privacy Act (CCPA) (United States, relevant for our users in California) β where applicable
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us via our website's contact form:
If you have any questions about this Privacy Policy or our data practices generally, please contact us using the following information:
Equipped Soulutions
π§ hello@equippedsoulutions.com
π www.equippedsoulutions.com
Privacy Policy
Last Updated: 29 July 2025